Overview
Up Learn: Freelance Customer Service Specialist (Remote Contract)
Up Learn is tackling the flaws in today’s education system, where exam pressure often replaces real learning. Using AI and cognitive science, the company helps every student achieve top grades—no matter their background. Its mission: to create the most effective learning experiences in the world and make them accessible to all.
About the Role
Up Learn’s Customer Experience team is central to this mission, ensuring students, parents, teachers, and schools receive world-class support. The company is seeking freelance Customer Service Specialists to join a small, fast-growing team.
This remote role involves handling customer queries, managing feedback, troubleshooting issues, and supporting AI initiatives that enhance both automated and human-led support. Working closely with tutors, engineers, and learning teams, you’ll help shape the customer journey while gaining experience across multiple departments.
It’s a flexible freelance position with room for professional growth and potential to develop into a full-time role.
About You
The ideal candidate is empathetic, proactive, and passionate about education. Excellent communication, problem-solving, and organisation skills are essential, along with the ability to stay calm under pressure and deliver an exceptional customer experience.
Familiarity with tools like Intercom and an interest in AI or education are bonuses, but enthusiasm and a willingness to learn matter most.
Up Learn offers a caring, collaborative environment where your work directly contributes to helping thousands of students succeed.