Overview
Bupa is hiring Customer Service Advisors for their Contact Centre in Salford Quays. This is a full-time, permanent role (37.5 hours per week) with a starting salary of £25,450, rising to £29,750 within 18 months based on performance.
Shifts are on rotation, Monday to Friday (8am–8pm) and Saturdays (8am–4pm), with one Saturday a month required.
Training lasts 15 weeks (mainly on-site), after which you can work from home up to three days per week. You’ll be helping customers with queries about their health insurance, authorising or declining treatments, and ensuring records are accurate.
What you’ll need:
Strong communication and listening skills
Confidence using multiple systems
Ability to follow FCA guidelines
Resilience and customer focus
Benefits include: 33 days’ holiday (with flexible bank holiday options), wellbeing support, health assessments, pension options, discounts, parental leave, and career development opportunities.
Please note: This role is not eligible for sponsorship under current Home Office rules.