Overview
Online Community Officer x2
Organisation: Macmillan Cancer Support
Contract: Permanent
Hours: Full-time, 34.5 hours per week, shift pattern over 7 days (8am–8pm). Compressed hours may be considered.
Location: Home-based or hybrid (London, Shipley, or Glasgow office)
Salary: £29,000 – £32,000
About the Online Community
Macmillan’s Online Community is a peer-to-peer support network for people living with cancer, supported by volunteer Community Champions. With over 80,000 members, it offers a safe, anonymous space where people can connect 24/7, 365 days a year.
About the Role
The Online Community Officer role is focused on delivering and supporting high-quality online services for people affected by cancer and other key audiences. The postholder will:
Maintain and support the community to ensure a safe and supportive environment.
Moderate posts and online content.
Respond to help requests from members.
Support volunteers and drive engagement between members.
Work to a shift rota, including unsupervised periods.
Candidate Requirements
Applicants should demonstrate:
Experience working with online communities and social media.
Strong written and verbal communication skills.
Experience developing, managing, and moderating online content.
Good IT skills, including CMS use, basic HTML, and image optimisation.
Experience providing support via email, online, or over the phone.
Benefits
Macmillan offers a comprehensive benefits package, including:
25 days’ holiday plus flexible bank holiday options, rising to 30 days with service.
Pension matched up to 7.5%.
Over 120 learning and development opportunities, including access to external professional qualifications.
Flexible working options, including compressed hours.
Life insurance, free wills service, retail discounts, holiday buying/selling scheme, and more.
Recruitment Process
Application deadline: 30th September 2025
First interview dates: 6th–8th October 2025
Applications are anonymised until the interview stage to ensure fairness. Macmillan particularly welcomes applications from people with disabilities, health conditions, or those from Black, Asian, or minority ethnic backgrounds.